Covered provider: Family Medicine and Research Center, PA d/b/a Americare Telehealth
Privacy Official: Nicholas Atudonyang, MD
Phone: 469-952-8052 Email: info@americaretelehealth.us
Mailing address: 163 Town Pl Ste 68, Fairview, TX 75069-1821
Effective date: September 16, 2026
Your rights
You have the right to:
- Get an electronic or paper copy of your medical record, subject to permitted fees and lawful limits. If we keep your record electronically and you ask in writing for an electronic copy, we will provide it within 15 business days as required by Texas law.
- Ask us to correct health information you believe is incorrect or incomplete.
- Request confidential communications, such as contacting you at a particular number or address.
- Ask us to limit certain uses or disclosures of your information. We are not always required to agree, except where the law requires us to do so.
- If you pay in full out of pocket for a specific service or item, ask us not to disclose information about that service or item to your health plan for payment or health care operations, unless the law requires disclosure.
- Receive an accounting of certain disclosures of your health information for the six years before your request, subject to legal exceptions.
- Get a paper copy of this notice, even if you agreed to receive it electronically.
- Choose a legally authorized personal representative to act for you.
- File a complaint if you believe your privacy rights have been violated.
Your choices
For certain uses and disclosures, you may tell us your preferences. For example, where permitted by law, you may tell us whether we may share relevant information with family, friends, or others involved in your care. Uses or disclosures that require your written authorization will not be made without it, and you may revoke an authorization in writing as allowed by law.
How we may use and disclose your health information
Treatment
We may use and share your health information to provide, coordinate, or manage your care. This may include obtaining, reviewing, and exchanging medication and pharmacy history, prior prescriptions, laboratory results, imaging reports, and relevant medical records; communicating with your pharmacy, primary care physician, current or prior prescribers, laboratories (including Labcorp or Quest Diagnostics), hospitals, imaging centers, and other treating providers; and using secure electronic prescribing or health-information networks where available and permitted. We limit these activities to information reasonably related to your evaluation, treatment, medication safety, and care coordination. Some specially protected information may require a separate authorization.
Payment
We may use and share information to bill and receive payment from you, a health plan, or another responsible payer, including eligibility verification and claims.
Health care operations
We may use and share information to run our practice, improve care, train staff, conduct quality and compliance activities, and manage records.
Other uses and disclosures permitted or required by law
We may use or disclose information when permitted or required for public health and safety activities, health oversight, certain legal or law-enforcement requirements, workers' compensation, organ and tissue donation, medical examiner or funeral director functions, disaster relief, research when legally permitted, and preventing or reducing a serious threat to health or safety.
Marketing, sale of information, and sensitive information
We will not sell your health information. We will obtain your written authorization where HIPAA or Texas law requires it, including for marketing. Additional protections may apply to certain records, including psychotherapy notes, genetic information, and substance use disorder records.
Substance use disorder records
If we receive or maintain records protected by 42 CFR Part 2, those records have additional federal confidentiality protections, and we will follow Part 2 requirements, including consent requirements where applicable.
Texas law
Texas medical privacy law (Texas Health and Safety Code Chapter 181) may give you protections in addition to HIPAA, and we follow it when it applies. Notice of electronic disclosure: your protected health information may be disclosed electronically, for example when we send a prescription to your pharmacy, submit a claim to your health plan, or send a visit report to your primary care physician. We will obtain your authorization for electronic disclosures when Texas law requires it.
Our responsibilities
- We are required by law to maintain the privacy and security of your protected health information and to give you this notice.
- We will notify you as required by law if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in the current version of this notice.
- We will not use or disclose your information other than as described here unless you authorize us in writing or the law otherwise permits or requires it.
Complaints
You may complain to us by contacting the Privacy Official listed above. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, online at www.hhs.gov/ocr/complaints, by mail at 200 Independence Avenue SW, Washington, DC 20201, or by calling 1-877-696-6775. We will not retaliate against you for filing a complaint.
Changes to this notice
We may change the terms of this notice, and the changes will apply to all information we have about you. The current notice will be posted on our website and is available on request.