1. Who we are
Americare Telehealth is operated by Family Medicine and Research Center, PA d/b/a Americare Telehealth. This policy applies to americaretelehealth.us and online services that link to it. MedRefillCare is our medication-refill service; MedRefillDFW.com and 833-DFW-MEDS are our Dallas–Fort Worth website and telephone branding, not separate clinical entities.
2. Information we collect
We receive information you give us directly, such as your name, contact information, appointment requests, and messages. Like most websites, our hosting provider also records basic technical information such as browser type, device type, IP address, and server logs.
3. The medication checker
The "Refill check" tool on our home page runs entirely in your web browser. The medication name you type is not stored, not sent to our servers, and not shared with analytics or advertising companies.
4. Health information and secure channels
Do not send detailed medical information, including photos of prescription labels, through ordinary email, standard text messaging, or a general contact form. Information you provide through our secure intake or during a visit becomes part of your medical record and is protected under HIPAA and Texas law as described in our Notice of Privacy Practices.
5. How we use information
- To respond to requests and schedule care.
- To provide, coordinate, and document health care services.
- To verify coverage, process payment, and conduct health care operations.
- To maintain, secure, and improve our website and services.
- To comply with legal, regulatory, licensing, and safety obligations.
We do not sell personal information.
6. Service providers
We use vendors for website hosting, scheduling, email, communications, payment processing, electronic health records, and related functions. Where a vendor handles protected health information, we use a business associate agreement as required by HIPAA.
7. Google Workspace, appointment scheduling, video visits, and payments
Our appointment scheduling and telehealth workflow may use Google Workspace services, including Google Calendar and HIPAA-included secure video functionality. Family Medicine and Research Center, PA has accepted Google Workspace's HIPAA Business Associate Amendment for HIPAA-included Workspace functionality used in covered workflows. When you use Google services, Google's applicable terms and privacy practices also apply.
Payment processing may be provided by Stripe or another payment processor shown during booking. Payment processors receive information needed to process the transaction. We do not intentionally send medication names, symptoms, or detailed clinical information to the payment processor.
8. Cookies, analytics, and advertising
We use two measurement tools on this website:
- Cloudflare Web Analytics, which counts page visits and page-load speed without using cookies.
- The OpenAI Measurement Pixel (ChatGPT Ads), which helps us measure whether ads shown in ChatGPT bring visitors to our website. When you visit, OpenAI may receive your IP address, browser and device information, information about your visit to our website (such as our website's address and the time of the visit), and an ad-click reference if you arrived by clicking one of our ads in ChatGPT. The pixel may set two first-party cookies on your browser:
__oppref(up to 30 days) and__obref(up to 365 days).
We set up these tools so that we do not send them medication names, symptoms, diagnoses, intake answers, prescription information, or anything you type into our website, including the medication checker. Our secure clinical intake is hosted separately and does not contain the OpenAI pixel. We do not use Meta or TikTok pixels, retargeting audiences, or session-recording tools.
Sensitive clinical pages: We intentionally do not load the OpenAI advertising measurement pixel on our erectile-dysfunction, anxiety/depression, STI/sexual-health, imaging-order, same-day symptom-screening, or other pages that contain condition-specific self-checks. Those on-page self-checks are designed to run locally in your browser. Our secure clinical intake is hosted separately from these public pages.
OpenAI's handling of this information is described in the OpenAI Privacy Policy. You can block or delete cookies through your browser settings; doing so does not affect your ability to use this website or request a refill review.
9. Calls, texts, and email
You may contact us by phone or email for assistance. SMS messages are sent only for the program(s) you explicitly opt in to receive. Providing a phone number, requesting care, or accepting general website terms does not by itself enroll you in promotional text messages. Consent to receive text messages is not a condition of purchasing services or receiving care. You can receive help by phone or email without opting in to SMS.
Text and ordinary email are not guaranteed to be secure. Do not send prescription-label photos, diagnoses, test results, or detailed health information through standard SMS or ordinary email. Use our secure clinical intake. Do not use text messages for emergencies; call 911.
Choose or decline optional SMS programs. The form records your phone number, program choices, submission time and the disclosure version. It does not send a text or verify ownership of the number. Contact us for help with changes; STOP remains the way to unsubscribe from an active messaging program.
Data Sharing
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
These protections apply to all sections of this policy, including the service-provider, analytics, and advertising sections. We do not sell, rent, or provide customer contact lists, mobile opt-in data, or SMS consent to advertising partners, affiliates, or other third parties for promotional or marketing use. We do not send phone numbers, SMS consent records, or text-message contents to advertising measurement tools.
Messaging Program Terms and Conditions
Program identity: MedRefillCare / MedRefillDFW (833-DFW-MEDS), provided by Family Medicine and Research Center, P.A. d/b/a Americare Telehealth. Messaging number: (833) 339-6337.
- The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (833) 339-6337. We send messages only within the scope of your consent. This program does not send marketing or promotional text messages.
- You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@americaretelehealth.us.
- Carriers are not liable for delayed or undelivered messages.
- Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, contact your wireless provider.
- If you have any questions regarding privacy, please read the privacy policy details contained in the rest of this page or contact us at info@americaretelehealth.us.
SMS availability is subject to carrier verification and activation. Publishing these terms does not indicate that toll-free texting has been approved. SMS is not a prescription or clinical-approval service, and messages do not guarantee a prescription.
10. Data retention and security
We keep information as long as reasonably necessary for treatment, legal, regulatory, payment, operational, and record-retention purposes. We use administrative, technical, and physical safeguards designed to protect information, but no internet transmission or storage system is completely secure.
11. Adults only
Our services are for adults 18 years of age and older. Our website is not directed to children, and we do not knowingly collect personal information from children through it. If you believe a child has provided information to us, contact us and we will delete it unless we must keep it by law.
12. Your choices and rights
Depending on the information involved, you may have rights under HIPAA, Texas law, or other applicable law. For health information, see our Notice of Privacy Practices. To ask about information collected through this website, contact us using the details below.
13. Changes to this policy
We may update this policy as our services, vendors, or legal obligations change. The current version will be posted here with a revised date.
14. Contact
MedRefillCare.com by Americare Telehealth
Family Medicine and Research Center, PA
163 Town Place, Suite 68, Fairview, TX 75069
DFW program phone: 833-DFW-MEDS (833-339-6337)
Practice phone: 469-951-0477
Email: info@americaretelehealth.us